Frequently Asked Questions
Everything you need to know about our artisanal knitwear and cozy essentials.
What materials are used in your knitwear?
We pride ourselves on using high-quality, sustainable fibers including ethically sourced Merino wool, organic cotton, and premium alpaca blends for maximum comfort and durability.
How should I care for my Starlight hand-knits?
To preserve the life of your garments, we recommend hand washing in cool water with a gentle wool detergent and laying flat to dry. Avoid hanging knitwear to prevent stretching.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. For international shipping, please allow 14-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that custom-knit orders are final sale.
Do you offer international shipping?
Yes, Starlight Knitting Society ships worldwide. Shipping costs and import duties are calculated at checkout based on your destination country.
Can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.